Thursday, November 13, 2014

50% of IRS Calls Won't Get Through in 2015 Filing Season - Commissioner


Average wait time for IRS in 2015 filing season estimated at 35 minutes

It is very likely that many taxpayers will have questions about how to file their taxes this coming year. Many of these questions will likely revolve around the new forms required for the Obomacare law or ACA. We touched on the complexity of these new forms here. But the commissioner of the IRS, John Koskinen, is warning that 50% of those trying to get answers during the 2015 filing season may not get through at all. This compares to about 26% who couldn't get through in 2014. He also projects AVERAGE wait times of 35 minutes. Customer service has never been at the top of the IRS mandate, but we seem headed to all time lows.

Cynics might suggest that Commissioner Koskinen could be using scare tactics to pressure Congress to give him more money. You see, the House of Representatives is in a cutting mood, and there's no agency that they'd like to cut more than the IRS. There is little chance that the IRS will see any increase in funds in time for this expected catastrophe. So what is a poor taxpayer to do?
  1. File really early. Refunds are also likely to be delayed. So the early bird is definitely going to get the worm this year. Get your form as soon as possible and get it turned in quickly.
  2. If you have questions about the ACA forms, there will undoubtedly be many online articles and YouTube videos to help you through it.
  3. This might be the year you will want to use a tax preparation firm. There are many fine companies out there doing this kind of work.  We might recommend you call:
Demetriou, Montano & Associates - Tax Resolution Specialists

12301 Wilshire Blvd. Suite 318

West Los Angeles, CA 90025